Back Up and Running Within 24 Hours: Cyber Attack Recovery for an Enfield Wholesaler
When an Enfield wholesale business suffered a cyber attack, Systemise IT identified and contained the threat, then restored its systems to full working order within 24 hours. By prioritising essential warehouse and office services, we kept downtime to a minimum and helped the business return to normal operations quickly and safely.
- Customer
- Richard
- Location
- Enfield
- Organisation
- 35 users
- Services
- Cyber Security, Emergency Response, Network Analysis
The challenge
What needed to change
Protect the business and restore operations or a busy wholesale warehouse, an IT incident reaches beyond the office. Interrupted access to business systems can delay order processing, create uncertainty around stock availability and put pressure on the warehouse team. The business needed a coordinated response: establish what had happened, prevent the threat from spreading and bring essential services back safely.
Our approach
How Systemise IT helped
Finding the threat Systemise IT identified the threat, contained the incident and restored systems to fully working order within 24 hours, keeping operational downtime to a minimum. Systemise IT investigated the affected environment to identify the source of suspicious activity and understand which systems and accounts were involved. By reviewing the available security alerts, system logs and signs of compromise, we established the scope of the incident and prioritised the systems that mattered most to daily operations. These findings guided both containment and recovery. Containing the incident Once the threat was identified, we took steps to isolate affected systems and restrict compromised access, helping prevent further spread across the network. Containment was carefully coordinated with the business. The aim was to protect the wider environment while limiting disruption to staff and preserving essential operations wherever possible. Throughout the response, management received clear updates on what we had found, the actions being taken and the next stages of recovery. Restoring systems safely With the incident contained, we moved through a controlled recovery process, prioritising the services needed for order processing and warehouse operations. Affected systems were recovered, access was secured and checks were completed before services were returned to use. We then worked with the business to confirm that staff could access the systems and information needed to resume normal work. Recovery was measured by the business being able to operate again—not simply by computers switching on. The result: Fully operational within 24 hours Within 24 hours, systems were restored to fully working order, with minimal operational downtime. The response delivered: Threat identification and containment, allowing recovery to proceed in a controlled way. Priority restoration of essential services, focused on the needs of the warehouse and office teams. Clear communication throughout, helping management make informed operational decisions. A return to normal working within 24 hours, reducing the impact on the business and its customers.
““When our business suffered a cyber attack, our biggest concern was keeping orders moving and avoiding disruption for our customers. Systemise IT acted quickly, identified and contained the threat, and had our systems fully operational within 24 hours with minimal downtime. They kept us informed in plain English throughout, giving us confidence at a very stressful time. Their expertise and calm, organised response made a real difference to our business.””
— Director, Wholesale Business, Enfield
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